Terms & Conditions
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Last Updated on Nov, 13, 2024
Quotation
A quotation is only valid until end of business on the day of the quotation and is subject to changes/availability by airlines/hotels/ground operators and currency fluctuations without prior notice until a reservation has been made and the relevant payment/s have been effected. PEACE OF MIND: We endeavour to be competitive without compromising on quality. Should you however receive a competitive written quote, our team would gladly assist in trying to beat or match this written quote. All quoted prices for flights and packages include TTW Standard Ticketing and Transaction fees as well as any administration fees. Please be aware that a consulting fee of R 200 will be added to your confirmed booking. Please note: Cheque payments are not accepted.
Passports
Please ensure that you are in possession of a passport valid for a minimum of 6 months after your return date to South Africa. Temporary passports are no longer issued by Home Affairs. Please ask your consultant for more details.
Travel Insurance
Travel Insurance is essential to protect you from cancellation, curtailments, medical and personal expenses or loss. We highly recommend purchasing insurance for all persons travelling. We offer excellent rates with differing levels of cover to suit your budget. It is the passengers responsibility to request this service.
Visa’s
Please ensure all the necessary visa requirements have been met for all countries to be visited or transited during your travel. SA Visa Solutions and Visas International assist our clients with visa requirements and applications. TTW will refer you to one of their (SA Visas Solutions or VI) consultants to assist and fulfil your visa requirements. You will be required to sign a visa disclaimer exempting TTW from any responsibility in this regard.
TTW Booking T’s & C’s
These are displayed in full further below and will be provided to you in full when your reservation is made. TTW acts at all times as an agent, subagent or broker for various principals and other parties, inter alia; tour operators, airlines, shipping companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services. We act on behalf of these principals and are not responsible for acts of error or omission made by them or their agents.
Unabridged Birth Certificate
New Immigration regulations come into effect 01 June 2015, one of which requires all children under 18 yrs of age to travel with their unabridged birth certificate or full birth certificate displaying both parents names. Please ensure you have applied for these well before your intended holiday. Please request further information on these new regulations from your TTW consultant or click on the below links: For all applicable details on these regulations please refer to the Department of Home Affairs official communication by clicking on and reading this document: Home Affairs Immigration Procedures Detailed.pdf FOREX – TTW has excellent rates with Al Baraka and InterAfrica. Upon booking, we are able to refer your details to them for all your foreign exchange needs.
Booking Terms And Conditions
THANK YOU for placing your business with Travel & Tour World. The following TERMS AND CONDITIONS are very important and must be read prior to confirming your itinerary to ensure that we have met our undertaking to you. Please READ the below completely, initial each page and sign on the last page of your confirmation itinerary where required.
IMPORTANT NOTES
Samsung Galaxy Note 7 Phones are banned from all airlines
CONDITIONS OF BUSINESS
Travel & Tour World (TTW) acts at all times as an agent, sub agent or broker for various principals and other 3rd party suppliers international tour operators, airlines, cruise companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services such as visas. We act on behalf of these principles and 3rd party suppliers and are not responsible for acts of error or omission made by them or their agents.
TRAVELLING WITH CHILDREN
SA Immigration Regulations for travelling internationally: From 01 June 2015, all children under the age of 18 require the following when travelling internationally: – Valid Passport, valid for at least 6 months after their return – Any required visas for the destinations they are travelling to or through – Unabridged Birth certificate (this may be called a Birth Certificate or other name if from a different country but it must contain full details of BOTH parents of the child). If travelling with one parent, consent from the other parent is required in the form of a Parental Consent Affidavit as well as a certified copy of that parents ID. If travelling without either parent, consent from both parents is required in the form of a Parental Consent Affidavit, as well as a certified copy of both parents IDs. Please click here to access the Home Affairs Parental Consent Affidavit for parents not travelling with their children.
Please note
If the Parents surname on the Unabridged Birth Certificate is different to that of the surname on the passport eg Maiden name vs Married name, please travel with a certified copy of your Marriage Certificate as well. Documents must be original or certified as a true copy of the original by a commissioner of oaths or the equivalent commissioning authority in your country of Nationality and certified copies must not be older than 3 months before your last travel date. For all applicable details on these regulations please refer to the Department of Home Affairs official communication by clicking on and reading this document: Home Affairs Immigration Procedures Detailed.pdf
DOMESTIC TRAVEL WITHIN SOUTH AFRICA
Domestic Travellers are required to have proof of their identity such as a South African ID Card , Driver’s license or passport. Infants and Children under the age of 18 must travel with their birth certificate or ID card (if 16yrs or older)
CONFIRMATION OF YOUR BOOKING
The TTW Itinerary is your written confirmation of your booking. Please make sure you read and understand the itinerary and ask a consultant to explain it to you if you are unsure of anything.
SERVICE CHARGES
TTW reserves the right to implement Service Charges and these are included in the prices quoted to you prior to booking or at the time of making any changes. Service Charges may include but are not limited to: booking, ticketing, documentation, amendments, cancellation, communications, and consultation and administration fees. Service changes /Commission due to TTW will remain as a service fee irrespective of any waiver policies due to client from Airline, Hotelier & or any other supplier.
CHECK THAT THE NAMES ARE AS PER PASSPORTS
Are the names on your Travel Itinerary spelt exactly the same as those on your passports? Once your tickets are issued, name changes are not allowed so please check this prior to paying for your booking.
DEPOSITS
All bookings must be accompanied by the required deposit or full payment, depending on the airline, tour operator or 3rd party supplier used. All deposits are non-refundable. TTW reserves the right to cancel a booking should the required deposit not be received. Payment of a deposit does not guarantee the price quoted – this may be affected by rate of exchange fluctuations and other factors beyond TTW’s control.
TRAVEL INSURANCE
Travel Insurance is essential to protect you when you travel and will cover you against cancellations, curtailment, medical treatment, baggage and personal expenses plus more. We are partnered with a few reputable Insurance covers. Insurance is strongly recommended for both International and Domestic trips. Your TTW Consultant will furnish you with the levels of cover offered but you will need to decide which policy type is most suitable to your travel needs and budget. The TTW consultant will facilitate the issuing of the Insurance policy but is not in a position to provide insurance advice. All travel insurance related queries and/or claims relating to your travel policy must be done directly with the insurance company. Please request the contact details from your TTW consultant. Always read the insurance policy documents and policy wording that will be emailed to you as it contains vitally important information regarding the cover you have purchased and the claims process. Free Credit Card insurance may not be adequate cover for your trip. Ask your travel consultant to furnish you with further top-up covers. You are required to advise whether you would like to purchase an insurance policy or are declining such insurance, by selecting one of the options on the acceptance page of your confirmation.
PAYMENT OF YOUR BOOKING
Full payment is required at least 6 weeks prior to departure OR at the time of booking, depending on the requirements of the 3rd party suppliers used for your booking. Please reconfirm your outstanding balance before you make payment as prices may have fluctuated with the rate of exchange. TTW accepts payment via the following methods: – Cash – EFT (electronic funds transfer) or Direct Deposits into one of the bank accounts listed at the bottom of these terms and conditions. – Credit or debit cards produced in our office could incur bank transaction fees, Please use your booking reference or full name as a reference when making your payment, Please note all cash deposits will incur a 1% cash deposit charge. Should you wish to verify banking details TTW Banking Details: CASH AND CHQ DEPOSITS ONLY ALBARAKA BANK : ABSA BRANCH CODE : 632005 ACCOUNT NUMBER : 4073412216 REFERENCE : 78600119706 STRICTLY NO CASH ALBARAKA – EFT ONLY BANK : ALBARAKA BANK BRANCH CODE : 800 000 ACOUNT NUMBER : 78600119706 ACCOUNT HOLDER : INNOVATION TRADING FIRST NATIONAL BANK – EFT ONLY BRANCH : DAVENPORT BRANCH BRANCH CODE : 250655 ACCOUNT NUMBER : 62289854955 ACCOUNT HOLDER : INNOVATION TRADING Bank transfers can take up to 48 hours to reflect in our account/s. Payment of your booking cannot be processed until the funds have cleared in our account.
Insurance Payments
Please note that TTW is not an authorised Financial Services Provider and therefore Travel Insurance policy premiums must be paid by you directly to them. If paying via credit card we will insert your credit card details into their online secure website. We however accept no further responsibility for the processing of this payment. Should you wish to pay the insurance company directly, kindly request for the insurance company banking details from a TTW consultant.
CHECK ALL YOUR DOCUMENTATION
When you receive your travel documents, vouchers or tickets, please check that they match what is on your TTW Itinerary. Please contact your travel consultant before you depart if there are any discrepancies.
DECLARE YOUR GOODS ON DEPARTURE
We recommend that you register your personal goods prior to departure from SA. Traveler Card TC01 can be completed and stamped by SARS at the Customs desk at the airport before you depart on your trip. Registering your goods is not compulsory. Should you opt not register your valuables or be able to prove that they were yours before departing SA, you may be liable for import duties or a fine. Please refer to www.sars.gov.za for further information.
CANCELLATION AND AMENDMENTS
Both TTW and the 3rd party suppliers charge cancellation fees. Please ask your travel consultant to explain the fees relating to your booking. Please ensure you have received a copy of the 3rd party suppliers Terms and Conditions. Note: If changes are made to flights prior to departure, the difference in airport taxes between the time of ticket purchase and time of the change will be charged by the airline. Should the airfare have changed or the original offer retracted, the difference between the original fare and the increased or applicable airfare may also be charged. Should you miss your flight or are a NO SHOW, your ticket may be non-refundable if not cancelled or changed before departure. Please contact your Travel Consultant should you not be utilising your entire ticket or any one flight on your coupon as tickets cannot be used out of sequence. Your baggage allowance may also change depending on the new fare/date purchased.
EMERGENCY CONTACT
In case of an after-hours emergency, please contact Ashraf on 082 862 6252.
BAGGAGE
Your baggage allowance will vary according to the airline, class of travel and the routing you have chosen. Some airfares and/or airlines do not allow free checked baggage allowance. Please confirm the baggage allowance as displayed on your ticket and if you are unsure, please ask your travel consultant to explain it to you.
Hand Luggage Allowance
is regulated by the Airports Company South Africa (ACSA) who control all SA airports. The following allowances are strictly applied Hand luggage restrictions depends on the airline but should usually not exceed 5-7KG – please confirm with the specific airline you are booked on. Please note the above cancellation policy applies to FIT bookings only. Group booking terms and conditions will be advised separately. Economy class passengers one bag plus one slim line laptop bag, business/ first-class passengers two bags plus one slim line laptop bag. Slim line laptop bags must be of a size and thickness specifically designed to carry a laptop and charger. Bags capable of carrying other items such as documents and clothes are not permitted. Bags must not exceed 56cm (22in) x 36cm (14in) x 23cm (9in) (total dimensions of 115cm or 45in) or weigh more than 7kg (15lbs) per bag. Handbags are not considered to be hand luggage. Checked-in luggage allowance: varies depending on the airline flown, class and routing. Please refer to the relevant airline’s website for their baggage policy Most airlines will charge for excess baggage, do not exceed your baggage allowance. Booking separate tickets may affect your baggage allowance as each ticket will have separate conditions.
DUTY FREE CUSTOMS ALLOWANCES
If you are planning on taking goods such as alcohol, cigarettes or perfumes on your trip, please request the Duty Free allowance for your specific country of destination from your Travel consultant.
ONLINE CHECK-IN
We highly recommend that you check-in online wherever possible, using the airline websites. This is usually available 24 hours before the departure time of your flight but varies between each airline.
CHECK-IN TIMES
TTW recommends a check-in time of 4 hours prior to departure for international flights and 1.5 hours check-in time for South African domestic flights. These are merely guidelines only and may vary at any time due to security and other factors at the airport.
FLIGHT CONNECTIONS
TTW recommends a minimum 3 hours connecting time between flights and at least 4 hours for connecting flights within the USA. You must use your flights in the sequence that they are booked on your ticket. Should you miss a flight or no-show, the airline may cancel the remaining sectors automatically and you will need to make a new booking at your own cost. If you need to change any part of your itinerary, or you have missed a connection, please contact your travel consultant to assist you in making further changes. Emergency numbers are available on confirmations.
RECONFIRM / SCHEDULE CHANGES OF FLIGHTS
Once your journey has commenced, onward flight times and routings may be changed by the airline. Please confirm your onward flight check-in and departure times. TTW will not be held responsible for missed onward flights. Any schedule or routing changes made by the airline are out of TTW’s control and we therefore cannot be held responsible for these changes made by the airline. We will assist and advise on the options available should your booking be affected by airline changes.
Special Requests
SEATING, MEALS, BASSINETS, WHEELCHAIRS, UNACCOMPANIED MINORS
Please advise your TTW consultant of any special requests you may have. We will request these from the supplier and/or airline but they are never guaranteed and may be subject to availability and additional charges. We highly recommend you pre-seat yourself on the airlines website prior to departure, whilst doing online check-in. Families should check-in online as early as possible to ensure seating together as this is subject to availability at that time . Seating varies according to the class and airfare you have purchased. Many airlines now charge a fee for pre- seating. We can request seating on your behalf but we cannot guarantee it, even if the airline confirms at the time of booking. The airline reserves the right to change the configuration of the aircraft at any time which may change your seating request. Services such as Wheelchairs, Unaccompanied Minors or Meet and Assists must be requested at the time of booking as they are subject to availability. Special meals need to be requested at time of booking or at least 72 hours prior to departure. Many discounted or low-cost carriers do not offer free meals on board.
Hotel Security Deposit
Most hotels globally require a security deposit at time of check in. This is a deposit for incidentals incurred by guests and is usually taken as a pre-authorisation off your credit card. If no incidental charges are incurred, the hotel will release the pre-authorised amount. If you require further information, please ask your travel consultant or the hotel directly.
LOCAL CITY TAX
Some countries may charge a tourism levy which is only payable, in cash, on arrival at your hotel and is therefore not payable prior to departure. Amounts vary from one country/ city to another so please make enquiries on arrival at your destination.
DRIVERS LICENSE/CAR HIRE
If you are hiring a car/motorbike or any type of transportation vehicle in another country or locally, you will need a valid drivers licence for that category of vehicle. We recommend that you always travel overseas with an International Drivers License obtainable from your local Automobile Association (AA) Minimum age for car hire is 21 years old, sometimes older, depending on the country you will be driving in. The driver of the vehicle must hold a valid credit card in their name to produce on collection of the vehicle as you will be asked to pay a deposit on the vehicle over and above the car hire charge. Please specify at the time of booking if you require a baby/child seat for the rental vehicle which we can request at an additional charge. This may be compulsory in some countries and you will need to pre-book it if not taking your own.
REFUNDS
The Airline and/or 3rd party suppliers holds any monies you have paid for the air tickets or travel arrangements, not TTW, therefore refunds can take up to 6 weeks, sometimes longer. All airlines have different policies regarding refunds on half-flown tickets and therefore TTW cannot guarantee any refund on these. We will apply for the refund on your behalf but will need to confirm the amount, if any, once the airline has advised us. We reserve the right to charge a service fee as well as pass on those cancellation charges levied by the airlines and third party suppliers. Hotel cancellations / Refunds are subject to discretion & could incur fees. Not all airport taxes are refundable – this is determined by the individual airline concerned.
PASSPORTS
Please ensure your passport is valid for at least 6 months AFTER you return from your trip. Please ensure you have 2 – 3 consecutive blank pages in your passport when you travel. Dual Citizenship passport holders must carry both valid passports when travelling abroad. It is a Home Affairs regulation that SA Passport holders must use their valid SA passport when leaving SA and when re-entering South Africa. Your foreign passport may only be used to enter and depart your country of destination.
VISAS
Visas are required by South African passport holders to many destinations including the USA, Australia and Europe. Transit visas may also be required when transiting through one country enroute to another one. If transiting 2 Schengen countries, you will require a Schengen transit visa. Please ensure all the necessary visa requirements have been met for all countries you are travelling to OR transiting. Please ensure you allow enough time for all visa applications as the processing time varies according to each embassy. The issuance of a visa does not guarantee entry into that country. Your TTW consultant will advise you of Visa Suppliers who may be used to assist with your visa application/s at an additional fee. You are able to either accept or decline the use of a visa supplier by indicating your choice on the acceptance page of these terms and conditions. All visa applications processed through a Visa Supplier must be prepaid, prior to submission, based on a quoted price. This price may change depending on the full and final cost charged by the embassy at the time of submission. Any additional amounts will need to be settled prior to passports being handed over. Some countries require you to apply in person for their visa and therefore you may not be able to utilise a Visa supplier for those applications.
REFERRED VISA REQUEST
By selecting this option on the acceptance page, you agree to the following statements: I understand that it is my/our responsibility to obtain all required documentation for the Visa/s and to complete all the application forms in sufficient time to allow for the timeous processing of the visa application/s. TTW may, on my request, recommend a Visa supplier for assistance in acquiring the visa/s, however TTW accepts no further responsibility for the processing of my/our visa. I/we understand that the Visa service providers will charge a fee for their services, the visa cost and any other fees applicable for the application and I will pay this fee to TTW on submission of my documentation. TTW will pay the Visa supplier on your behalf. I/We understand that it is my/our responsibility to ensure, once the passports are returned to me/us that the visas issued are valid in respect of my/our itinerary and that all dates and entry points are correct. I/We understand that the payment of the visa fee does not guarantee a visa will be approved as this is subject to the relevant Embassies approval process. I understand that the Visa suppliers are not TTW’s agents, employees, sub-contractors or nominees and therefore cannot be held responsible for their actions, omissions or errors.
SELF-OBTAINED VISAS
By selecting this option on the acceptance page, you agree to the following statements: I/we acknowledge that I/we have been strongly advised to process my/our visa/e through a Visa supplier and hereby declare that I/ we have declined this offer, and I /we will be responsible for obtaining my/our own visa/e. Accordingly, I/we will not hold TTW or any member of your staff and consultants liable for any losses or damages of whatever nature which I/we may suffer as a result.
NO VISAS REQUIRED
By selecting this option on the acceptance page you agree to the following statement: I/we confirm there are no visas required for any travellers to any destinations on our Itinerary.
FORCE MAJEURE
If TTW is prevented or restricted directly or indirectly from carrying out all or any of its obligations under any cause beyond the reasonable control, including acts of God, civil commotion, riots, insurrection, acts of government, fire, explosion, the elements, epidemics, government embargoes or like causes (force majeure), the Party so affected shall, to the extent so prevented, be relieved of its obligations hereunder during the period of such events and shall not be liable for any delay or failure in the performance of any obligations hereunder or loss or damage either general, special or consequential which the other Party may suffer due to or resulting from such delay or failure; provided always that written notice of the occurrence constituting force majeure shall be given within twenty four hours by the affected Party, if reasonably possible. The Parties agree that, should the force majeure last more than thirty days, the Party/ies who have not invoked force majeure to excuse any non-performance of their obligations may terminate this Agreement by giving ten Business Days’ written notice to the other Parties